Refund Policy

We want you to get value from LeadSnipper. This policy explains how refunds work for subscriptions and usage-based credits.

Subscriptions

• Monthly/annual subscriptions renew automatically unless cancelled before renewal.
• We do not provide refunds for partial billing periods after renewal.
• If you cancel, you retain access until the end of the current billing period.

Usage-based credits

• Purchased credits are non-transferable and non-refundable once used.
• Unused promotional credits may expire as communicated in the offer.
• We may, at our discretion, credit your account if a platform error caused failed jobs.

Unintended charges or errors

If you believe you were charged in error, contact us within 7 days at billing@leadsnipper.com with details (account email, date, amount, and description). We’ll investigate and respond promptly.

EU/UK consumer rights

If applicable consumer laws grant you withdrawal or refund rights, we will honor those rights in addition to this policy.

How to request a refund

Email billing@leadsnipper.com from your account email and include your invoice number. Most requests are resolved within 5–7 business days.

Contact

Questions about this policy? Email support@leadsnipper.com.